“Why Businesses Need a Social Strategy”

“In this age of the empowered customer, a deliberate and planned approach to social media helps companies keep their fingers on the pulse of what's important to their customers. Companies that embrace social media as a central part of their strategy quickly realize social media is not about pushing out promotional materials to their audience. It's about having collaborative interactions with customers, prospects and even employees - allowing these companies to gain valuable insights, solidify long-lasting relationships and cultivate customer advocates.”

“Businesses with a strategic approach to social media have a competitive edge. They're tapping into customer information available in social networks, engaging with customers more quickly and robustly than their competitors, building business models that are flexible to accommodate and embrace customer change in near-real time, and leveraging cloud services and automation to give them more time to focus on customer communications.”